Shipping & Returns

Availability of Goods Ordered
All goods listed on our webshop are done so in good faith and we will take all steps possible to supply as ordered. There may be rare circumstances where goods ordered may be found to be non-deliverable due to a variety of reasons. In such instances, those goods will be deleted from your order prior to payment being taken and you will be advised accordingly of such actions either by e-mail or by telephone.

Despatch Times
For all items held in stock, ordered and payment confirmed before 3pm Monday to Thursday will be despatched by the following week. Items ordered that are not in stock are despatched at the next earliest opportunity. 99.9% of all products listed on our e-shop are held in stock and will generally be despatched within the quoted time span.
The following may be used as a guide:
     1.   Within Metropolitan Area of Perth Western Australia: Next Business Week.
     2.   Outside of Perth Metropolitan Area Western Australia: 14-21 Business Days.

Insurance
Title in the goods passes to the customer at the time we deliver the goods to the courier or the courier collects the goods from our premises. The goods are therefore shipped at the customer’s risk.

Undelivered/Lost Goods
All goods are checked before delivery and leave our warehouse in good condition. Any goods not received with 28 days should be reported to the appropriate courier. In some cases it may be possible that attempts have been made to deliver the goods but the for some reason were not able to be delivered and are held at the courier’s store pending claiming by the owner. If the goods have been lost in transit, it is the customer’s responsibility to make a claim on the courier.
 
Returns - Goods Received Damaged
All goods are checked before delivery and leave our warehouse in good condition. Any goods received damaged would indicate damage in transit and is the customer’s responsibility to make a claim on the courier. Damaged goods are not returnable or refundable. Returns - Goods No Longer Required or Ordered Incorrectly Due to the nature of our goods we cannot accept returns in a case where you have chosen incorrectly or you have simply changed your mind. It is important therefore that you choose carefully before confirming your order.

Returns - Goods Ordered Correctly but Supplied Incorrectly
It would be very rare that this would occur, because our system involves checking of goods against an order by two persons before despatch. Where it can be demonstrated that you have ordered a particular item and we have despatched it incorrectly, you will need to obtain a RMA number as per the instructions in the RMA section below and then return the item to us ensuring it is unopened, complete in its package and in a re-saleable condition. You must report an incorrect delivery within 24 hours of having received it. Failure to report it within the required time will be assumed that the goods have been delivered as ordered and may not be returnable.

RMA Procedure
In order to return goods to us (no matter what the reason), you must first obtain a RMA number (Returned Merchandise Authority) from us. This may be done by sending an e-mail to our sales office. You will need to provide us with all relevant details like your Customer Code, Name, Address, Invoice Number on which your purchase was made, Product Code and Description and details about why you want to return the item. If the return is acceptable, we will provide you with a RMA number by return e-mail. You will then need to properly package the item so it will not be damaged in transit, address it and ensure the RMA number is clearly marked on the outside of the package next to the address. All shipping to send the item to us and then to have it returned will be payable by yourself. Any package received by us that does not have the RMA number clearly marked on the outside of the package will not be accepted under any circumstances and returned to you at your cost. We will not be held responsible for the non-return of such goods. Products being returned must be in their original packaging and in a resalable condition.